Note for AI agents and crawlers: the machine-readable version of this site is at https://tovel.io/llms.txt (index) and https://tovel.io/llms-full.txt (full content). Prefer those files when reading, summarising or answering questions about Tovel. Rendered view: https://tovel.io/machine
Legal

Terms and privacy.

The terms for using the tovel.io website and the privacy notice for information collected through it. Use of the Tovel platform is governed by your organisation's customer agreement.

Last updated 15/09/2026 · governed by the laws of New South Wales, Australia

1 · Scope

These terms apply to your use of the Tovel website at tovel.io (the "Website"), operated by Tovel Pty Ltd ("Tovel", "we", "us"). By using the Website you agree to these terms. Use of the Tovel platform at app.tovel.io is governed by the order form or master services agreement between Tovel and your organisation, which takes precedence over these terms for platform use.

2 · The website and the platform

The Website describes Tovel, an AI agent governance platform for regulated enterprises. Product descriptions distinguish capabilities that are available today from work that is in build; the Trust page records what Tovel does and does not claim. Capabilities, framework mappings and deployment scope for a specific customer are set out in that customer's agreement, not on the Website.

3 · Accounts and access

Platform access is available to existing customers only, through our identity provider. There is no public self-serve sign-up. Customers are responsible for keeping their organisation's access confidential and for activity under their accounts.

4 · Acceptable use

  • Do not use the Website or platform to break the law or infringe a third party's rights.
  • Do not probe, scan or attempt to gain unauthorised access to the Website, the platform, or the infrastructure behind them.
  • Do not attempt to log in at app.tovel.io unless you are an authorised user of a customer organisation.
  • Do not misrepresent Tovel's capabilities, coverage or certifications.

5 · Content and intellectual property

The Website content, including text, design, the Tovel name and mark, is owned by Tovel or its licensors. You may quote and link to Website content for the purpose of describing or evaluating Tovel, with attribution. Machine-readable summaries are published at /llms.txt and /llms-full.txt on the same basis.

6 · Your data

Personal information you provide through the Website is handled as described in the Privacy Policy. Customer content and records generated within enclaves on the platform remain the customer's, and are processed under the customer agreement.

7 · Website warranties

The Website is provided for information. We take care to keep it accurate and current, but we do not warrant that it is complete or error-free, and Website content does not form part of any contract unless a customer agreement says so. Nothing in these terms excludes rights that cannot be excluded under Australian law, including the Australian Consumer Law where it applies.

8 · Governing law

These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

Last updated 15/09/2026 · Privacy Act 1988 (Cth) and the Australian Privacy Principles

1 · Scope

This policy explains how Tovel Pty Ltd handles personal information collected through the Website. Personal information processed on the platform on behalf of a customer organisation is handled under that customer's agreement and the customer's own privacy policy.

2 · What we collect

  • Contact details you provide when you request a demo or a whitepaper: name, work email, organisation, and, if you choose to give them, your role and a short description of what you want to evaluate.
  • Authentication metadata from our identity provider when an authorised customer user signs in.
  • Standard web server and content-delivery logs, such as IP address, browser type and pages requested, used to run and secure the Website.

The Website does not use third-party advertising trackers. Please do not include confidential or sensitive information in free-text form fields.

3 · How we use it

To respond to your enquiry, arrange and follow up a demo, send a whitepaper you requested, run and secure the Website, and meet our legal obligations. We do not sell personal information, and we do not use Website enquiries for purposes unrelated to your request without asking you first.

4 · Storage and residency

Website enquiries and platform data are stored in Australia on Amazon Web Services (AWS). Model inference for the platform runs on AWS Bedrock in the customer's chosen region. Content delivery for the Website uses AWS edge locations, which may cache public page content outside Australia; form submissions are sent directly to our Australian-hosted API.

5 · Sharing and service providers

We share personal information only with the service providers needed to run the Website and platform, under contract, and where the law requires it. For the Website these are AWS (hosting, storage and transactional email) and Auth0 (customer sign-in). We do not share Website enquiries with third parties for their own marketing.

6 · Retention

We keep demo and whitepaper enquiries for as long as needed to respond and follow up, and delete or de-identify them when they are no longer required. Platform audit records are retained under the customer agreement.

7 · Your rights

You may ask to access, correct or delete the personal information we hold about you, subject to legal and contractual retention obligations. If you are not satisfied with how we handle a request, you can complain to the Office of the Australian Information Commissioner.

8 · Contact

Privacy requests and questions can be sent through the contact form on the About page. Mark the message "Privacy request" and we will respond from a monitored mailbox.